Refund policy

Cancellations, Returns, & Exchanges

Because our shop features a unique mix of custom, made-to-order apparel and handcrafted grooming products, we have specific policies for each type of item. Please read carefully before purchasing.

⏱️ Order Cancellations

We work fast to get your items processed!

• Cancellations are only accepted within 1 hour of placing your order.
• After 1 hour, apparel orders are automatically sent and raw materials for grooming products may be prepared. Once production begins, the order cannot be canceled, changed, or refunded.

👕 Custom Apparel (T-Shirts, Hoodies, etc.)

Every apparel item is printed specifically for you only after you buy it.

• No Returns or Exchanges for Size or Change of Mind: Because we do not hold physical stock of apparel, we cannot accept returns or exchanges if you order the wrong size, color, or simply change your mind. Please check the sizing charts provided on the product page carefully before finalizing your order.

🧴 Handcrafted Beard Balms & Oils

Due to the personal care nature of grooming products, we must maintain strict hygiene standards.

• All Balm and Oil Sales Are Final: We do not accept returns or exchanges on opened or unopened beard balms and beard oils.

📦 Damaged, Defective, or Wrong Items

Your satisfaction is our top priority! If there is a mistake on our end, we will make it right.

• If your item arrives damaged, misprinted, has a defective component (like a broken dropper bottle), or if you received the wrong product, please contact us within 14 days of delivery.
• To file a claim, please send an email to porchsidemercantile@gmail.com with your order number and a clear photo showing the issue.
• We will gladly arrange a free replacement or issue a full refund for the affected item. Do not mail items back to us without contacting us first.

 

Policy Updates

This Refund Policy may be updated at any time without notice. For the most current version, please contact us at contact@porchsidemercantile.com.